Event | Singapore Manufacturing Federation

Upon completion, participants will be able to:

1. Defining the Purpose, Criteria and Rationale of Negotiating

2. Setting the Stage – Understanding the When and Where of Negotiation

3. Win-Win, Win-Lose, Lose-Lose – Understanding Negotiation Outcomes

4. Applying The RIGHT-Step Negotiation Process

5. The Communication Jungle – Negotiation with Different Types of People

6. Beyond the Basics – Deadlocks, Standstills and Concessions

7. Assessing Needs, Fears, Wants and Concerns of Both Parties

8. Identifying, Handling and Controlling Manipulation Tactics

9. Recognising Dirty Tricks and Traps

10.Negotiating for a ‘Win-Win’ Solution

11.Speaking the Language-Verbal and Non-Verbal

12.Using and Countering Power in Negotiations

13.The Art and Science of Persuasion

14.What to Do After the Negotiation

Who Should Attend:

Experienced or new team leads, managers and senior managers.Candidates will learn the following:

1. Have the knowledge and tools necessary to be able to conduct any negotiation as a competetive and collaborative negotiation

2. Understand how to make the most effective use of time available for negotiation preparation

3. Appreciate the benefits of a wide range of persuasion techniques which are effective in commercial negotiations

4. Be aware of the most commonly used tricks, traps and ploys used in negotiation and, more importantly, how to deal with them

5. See for yourself the factors which make the difference between effective and average negotiators

Negotiation Skills Best Practice (Online)