May 14 2024

Customer Focused Telephone Tactics & Etiquette

14 May 2024 09:00AM to 14 May 2024 06:00PM

Registration Date

 :

08 Feb 2024 12:00AM to 13 May 2024 06:00PM

SMF Member Fee

 :

$300.00

GS1 Member Fee

 :

$300.00

Non-Member Fee

 :

$350.00
Register Now

Event Details

Event Type

 :

Trainings

Industry Group

 :

All

Contact Person

 :

Jack Lim

Synopsis

1.Great Customer Service Delivery (Face-to-Face / Telephone
  -Be a Customer Service Super Star – Role Modeling the Best
  -Moments of Truths – Interactions with Customer
  -Customer-focused Communication & Listening Skills
  -Service with your Heart – Being Passionate about Service

2.Telephone Etiquette & Manners
  -Secrets to be the Best Call Professional
  -Developing a Positive & Professional Image over the Phone
  -Essential Telephone Etiquette & Manners
  -Overcoming the Common Mistakes in handling Phone Calls

3.Handling Stressful & Difficult Service Situations
  -EQ and Customer Service
  -Managing Increasing Work Volume & Peak Hours
  -Scenario Planning for Difficult Service Situations
  -Role Plays on Managing Difficult Customers over the Phone

Objective

At the end of the programme the participants will be able to:

1.Deliver Great Customer Service to Customers
2.Understand & Improve Telephone Etiquette & Manners
3.Handle Stressful & Difficult Situations over the Telephone

Administrative Details

Please click the link to register: https://www.smfccl.sg/programmes/customer-focused-telephone-tactics-etiquette/

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