Event | Singapore Manufacturing Federation

1. The Four Principles of Interpersonal Communication

2. What are the Barriers to Communication?

3. Towards a more Open Communication

4. Giving Feedback

5. Blame Attribution

6. The Listening Process

7. Learning How to Listen

8. Response Skills

9. You Personality Affects Your Attitude

10. Managing Conflicts

At the end of the 2-day programme, participants will be able to:

1. To communicate effectively with one another under different circumstances & conditions

2. To develop their ability to express themselves so as to gain co-operation

3. To resolve conflicts that will arise in their working relationships

4. To learn to accept and welcome feedback for a more open understanding of each other

5. To listen actively so as to understand the message and feelings of the speaker

Enhancing Communication and Interpersonal Skills