Jul 23 2024

How to Build Customer Loyalty

23 Jul 2024 09:00AM to 23 Jul 2024 06:00PM

Registration Date

 :

13 Feb 2024 12:00AM to 22 Jul 2024 06:00PM

SMF Member Fee

 :

$400.00

GS1 Member Fee

 :

$400.00

Non-Member Fee

 :

$450.00

Event Details

Event Type

 :

Trainings

Industry Group

 :

All

Contact Person

 :

Jack Lim

Synopsis

-Definition and Background of Customer Loyalty
-Importance of Customer Loyalty
-Develop knowledge on an organisation’s product or service offerings and customer profile
-Establish customer rapport to build customer confidence in accordance with organisational guidelines.
-Provide post-sales follow up in accordance with organisational guidelines
-Respond to service opportunities
-Escalate service challenges to reinforce customer’s confidence in the organisation
-Building a sustainable customer centric culture
-What are the Success Criteria

Objective

The objective of this online customer loyalty and retention training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this course trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet customer expectations, and provide superior service that generates loyalty.

Administrative Details

Please click the link to register: https://www.smfccl.sg/programmes/how-to-build-customer-loyalty/

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